Of course not! We photograph everyone during Picture Day whether or not payment has been received. If you do not order by the preorder deadline, your child will receive a No Buy card with a small proof of their picture and instructions to go online to order. Because late orders are processed separately, they may be subject to additional shipping/handling and higher package pricing and will not be distributed at the same time as the other students’ orders.

You can wait for the No Buy card, which is sent to the school for distribution 4-6 weeks after picture day. This card contains a proof of their picture and the personalized information needed to place your order at that time.

Please note that the package pricing for orders placed after the preorder period will increase and higher shipping and handling charges will apply. The Deluxe Package F is only available as a preorder item.

If your child’s school offers a Retake Day, your child can be photographed then without any additional cost to you. The Retake Day is scheduled after the preorder photo packages have been sent out and the No Buy cards have gone to the school for distribution. Check with your school office about the retake day and inform them that you are interested in having your child photographed.

The preorder packages will be delivered approximately 4-6 weeks after the original Picture Day.

Orders placed after Picture Day using the Gallery Code and Personal Pin are processed within 7-10 business days from the date of the order.

Our photography looks best when your child wears solid colors, primary or pastel. We suggest avoiding neon, geometric prints, clothing with large logos or other extremely bright prints. They tend to distract from the child being photographed.

Siblings may be photographed together as an additional package option, but sibling photos must be coordinated by the school so the children are brought to the photographer together. Please contact your child’s school to see if they allow sibling photos and if so, how they will schedule the photo.

The majority of our portraits are taken outdoors using nature as the backdrop. Our professional photographers collaborate with the school to locate a safe and picturesque spot on the school grounds to photograph the children. We find that the outdoor environment is the best backdrop for the quality of the portrait and the children seem to be the most natural and relaxed in this setting. In the case of severe inclement weather, we will photograph indoors utilizing traditional backdrops.

You can order additional prints or specialty products via our secure, online ordering system at www.haywardphotography.com. Each school is assigned a “Gallery Code” and each child has their own “Personal Pin”. This information will be provided with the original picture order.

Customer satisfaction is our priority and we stand behind our portraits 100%. If a parent is unhappy with the portrait they received and the school offers a Retake Day, then they are welcome to have their child sit for a retake. Please inform your child’s teacher that you would like to participate in the retake day.

Your original, undamaged portrait package must be returned to the photographer on Retake Day for us to process your order using the new photo. Please include the reason you would like the photo retaken. If a class/group photo was included with your order, you may keep this as they will not be retaken or reprinted.

If you are still be unhappy with the package or if there is no Retake Day offered at the school, we will issue a full refund upon receipt of the original, undamaged package.

Individual pictures from previous years may still be available for purchase in digital format only. Since these photos are stored off-site, a $25.00 archive retrieval fee will be added to the cost of the digital file. Contact Hayward Photography at [email protected] and be sure to include your child’s name, school name, grade, teacher and school year(s) with your inquiry.