• Milton: 617.698.1840 | Chatham: 617.922.2404
  • 26 Eliot Street Milton, MA 02186

Parent FAQs

The school will decide in advance what plan is best for the school.

Pre-Pay Plan

Your child will bring home an announcement/order form detailing our various package offerings prior to picture day. Please fill out the form, select the package that you wish to receive, enclose your payment made payable to Hayward Photography and send this in to school with your child on picture day. This order/payment envelope will be handed to the photographer prior to your child being photographed. If you prefer to pre-pay using credit card/debit card, please follow the instructions on the order form and be sure to include the “payment code” on the form that is returned to the school. The pre-pay option and pre-pay pricing is only available for two days after Picture Day. Late payments can be forwarded directly to Hayward Photography (26 Eliot Street, Milton, MA 02186).

Proof Plan (Small Pre-Schools and Daycare Centers)

The school will let you know when picture day will be. Approximately 2 weeks after picture day, you will receive a proof strip of your child. Each proof strip will have a gallery code, unique personal pin and instructions on how to view the proofs and place an order online using our secure website. Orders placed within 2 weeks of receiving the proofs are shipped to the school for free. After the 2 weeks have passed, parents may still order, however, shipping and handling fees will apply and these orders will be shipped directly to their home address.

Our photography looks best when your child wears solid colors, primary or pastel. We suggest avoiding neon, geometric prints, clothing with large logos or other extremely bright prints. They tend to distract from the child being photographed.

Siblings may be photographed together as an additional package option. This should be scheduled directly with the school office and the picture will be taken either before or after the regular school shoot. Please be sure to write “Sibling Photo” on your payment envelope to ensure you receive the sibling photo and not an individual pose. A sibling includes children who attend the school and younger siblings only.

We photograph everyone during Picture Day whether or not a payment envelope has been received. If you forgot to send in your form, you can mail it with your payment directly to us (Hayward Photography, 26 Eliot Street, Milton, MA 02186). Late orders are processed separately and may not be distributed at the same time as the other students’ orders. If the pictures have already been returned to the school, then the late orders will need to be placed online and they are subject to a shipping and handling charge.

If your child’s school has scheduled a Retake Day, your child can be photographed then without any additional cost to you. The Retake Day is scheduled after the original photo packages have been returned to the school. Check with your school office about the retake day and inform them that you are interested in having your child photographed.

The majority of our portraits are taken outdoors using nature as the backdrop. Our professional photographers collaborate with the school to locate a safe and picturesque spot on the school grounds to photograph the children. We find that the outdoor environment is the best backdrop for the quality of the portrait and the children seem to be the most natural and relaxed in this setting. In the case of severe inclement weather, we will photograph indoors utilizing traditional oil-painted canvas backdrops.

Our portrait packages will be delivered to the school for distribution to the students approximately 4-6 weeks after the original picture day.

Customer satisfaction is our priority and we stand behind our portraits 100%. Our retake and return rate are far below the industry standard. This speaks volumes about our dedication to quality. If a parent is unhappy with the portrait they received and the school schedules a Retake Day, then they are welcome to have their child sit for a retake. Please inform your child’s teacher that you would like to participate in the retake day. Your original, undamaged portrait package must be returned to the photographer on Retake Day in order for us to produce a new package. If a class/group photo was also taken, you may keep this as they will not be retaken or reprinted.

Should you still be unhappy with the package or if there is no retake day offered at the school, we will issue a full refund upon receipt of the original, undamaged package.

Yes! Parents can order additional prints or specialty products via our secure, online ordering system (www.haywardphotography.com). Each school is assigned a “Gallery Code” and each child has their own “Personal Pin”. This information will be provided with the original picture order.

Photographs from previous years may still be available for purchase. Since these orders are processed separately a $25.00 RETRIEVAL FEE AND SHIPPING AND HANDLING FEE WILL APPLY. Contact Hayward Photography at [email protected] or (617) 698-1840 to inquire.

Hayward Photography

Hayward Photography is the leading Boston area school portrait photographer. We specialize in school, senior, family, and professional portraits.

Contact Info

Hayward Photography
26 Eliot Street
Milton, MA 02186
Milton: 617.698.1840
Chatham: 617.922.2404

[email protected]

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